SHIPPING POLICY

Last updated: November 2025

Shipping within Australia

We currently ship Australia-wide using reliable carriers such as Australia Post and trusted courier partners.

Shipping options:

Standard Delivery – 5 to 7 business days

Express Delivery – 1 to 3 business days

Free shipping applies for Australian orders over $100 AUD.
Under $100, shipping costs are calculated at checkout

Delivery times are estimates and may vary depending on your location, peak seasons, or courier delays.

International Shipping

We now ship internationally worldwide.
Shipping costs are calculated at checkout and are at the customer’s expense.

New Zealand

Free shipping applies on New Zealand orders over $150 AUD.
Under $150, shipping costs are calculated at checkout.

Delivery time frames vary depending on destination and customs clearance.

Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees that may apply in their destination country.

Order Processing

All orders are processed within 1–5 business days (excluding weekends and public holidays).

Once your order is shipped, you’ll receive a confirmation email with tracking details.

Shipping Delays

While we do our best to ensure timely delivery, delays can occur due to weather, public holidays, or courier network issues.

Aeloria Beauty is not responsible for delays once your order has been handed to the shipping carrier.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Aeloria Beauty is not responsible for parcels lost or returned due to incorrect or incomplete address details. If returned to us, a re-delivery fee will apply.

Lost or Missing Parcels

Once your parcel has been handed to the courier, Aeloria Beauty is not liable for lost, stolen, or missing deliveries.

If your parcel does not arrive, please contact the courier directly using your tracking number for assistance.